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Reactive vs Proactive IT Support

A simple IT issue can cause a considerable loss of money in today’s highly competitive economic environment. Therefore, planning is essential, especially when it comes to maintaining the IT infrastructure of your company. Reactive IT management is the norm among many companies. Taking a reactive approach may save your IT department some working time each week, but it could cost you more when the system fails.

A proactive approach to IT service management has recently gained popularity in IT support services. In other words, it attempts to prevent problems before they arise. Which will you choose between proactive vs reactive IT Support services? It seems like it is hard to choose between the two. Nevertheless, businesses of all sizes are discovering the benefits of a proactive IT service management strategy. So, this post will shed some light on the differences between reactive and proactive IT support.

What is Reactive IT Support?

The reactive IT support services describe how companies respond to problems that have already occurred – and may have caused harm. It is also called the break-fix strategy. If, for example, a company’s server stops working or fails to load, an outsourced IT service is typically hired to identify the problem and fix it.

As a result, disruption occurs for your company’s operations, which is costly. Additionally, finding and fixing a problem can take a lot of time. So, your company may suffer large-scale data breaches, employee resentment, brand damage, customer loss, and repair costs due to downtime. 

The technologies of cybercriminals are becoming more sophisticated every day, and they are always seeking ways to exploit commercial networks. So your IT support has to be constantly developing and improving so that your business can remain secure and fully functional.

What is Proactive IT Support? 

Reactive methods focus on dealing with issues after they occur, whereas proactive approaches aim to identify and resolve potential problems before they cause damage. Instead of waiting for problems, your IT consultant will conduct a comprehensive assessment of your managed IT services to identify potential threats.

Maintaining track of essential technology assets and automating operations are two important parts of proactive support services. These services ensure continuous monitoring of all equipment and networks. In this model, a managed service provider keeps a constant eye on your systems, identifying any possible risks and addressing them immediately. Apart from spotting potential issues early on, they can also repair them remotely, removing a professional’s requirement for an on-site visit.

Reactive vs Proactive Support

Reactive IT support services respond to problems after they have occurred. Suppose there is a problem with your company server causing downtime. You can request assistance to fix the problem. During resolving the issue, your business will lose the continuity of its operations. 

Despite this, proactive IT support services are still in demand by monitoring IT processes and setting alarms for potential problems that may occur. You can refer to it as preventative support rather than treatment if you would like. The proactive IT support you receive from your IT support company can reduce your company’s downtime due to technical problems. 

In terms of technological factors causing downtime, corporate operating systems, printers, and internet connections lead the list. A survey revealed that getting back into a task after an interruption could take about 30 minutes. Because of this, you can see how frequent IT interruptions can have severe consequences when a company lacks proactive IT support. 

Proactive Support Benefits 

Over the past few years, proactive IT support services have gained popularity worldwide, including in the United Kingdom for IT Support. Are you looking for proactive IT support services in London? Then Anika Tech Support is there for you to provide professional, proactive IT support services for your company. Let us look at the advantages of proactive support. 

Boosts the Efficiency of the System 

A proactive IT support service monitoring your systems 24/7 will ensure that your systems will be malware-free and function faster and more efficiently. Your provider will also ensure that security patches and updates for the latest software versions are installed and operational as part of management support. 

Reduces the Risk of Losing Opportunities 

When clients can’t access your website, log into their accounts, or contact your support service, your company misses out on many opportunities. It can result in the loss of new customers and brand damage to your existing customers. You can rest assured that your Managed Service Providers will take care of all the issues before they arise by taking proactive IT support services for your business system.

Charges a Fixed Monthly Fee 

There is a misconception that using a break-fix method is more cost-effective than using an MSP’s continuous services. If there is nothing to fix, you won’t have to pay a monthly fee, but a single server failure, network failure, or malware infection can be very expensive. In addition, this cost is likely to go unreported. The proactive approach is free from unexpected costs. Typically, the monthly fee covers the monitoring service and a break-fix provision. 

Reduce Downtime to Minimum 

The first thing you need to do whenever your server breaks or your system becomes infected with malware is to contact your IT team for assistance. In the meantime, how should your staff respond? You should just wait until it is operational again. As a result, your employees’ productivity will decrease. Despite this, proactive IT support can prevent these situations by continuously monitoring your system and addressing potential problems before they happen.

Technical Consultancy Services

As your provider conducts a comprehensive infrastructure study, they recommend leveraging new technologies to grow your organisation. They will ensure that any new technology won’t interfere with your current business processes during this process.

Reactive or Proactive Which One Better for Businesses

Your company can greatly benefit from proactive and reactive support. Reactive assistance may be the best choice if your IT requirements are limited. It is prudent to plan for worst-case scenarios. When your systems go down, for how long would you be able to function without important business data? If you cannot afford downtime, a proactive approach might work.

A well-balanced mix of reactive and proactive support is the sweet spot for most firms. If an IT team has sufficient capacity to deal with daily issues and stay on top of monitoring tools, it can handle most issues. 

Why Proactive Support is the Future 

Companies can prevent interruptions and breakdowns with proactive IT support services to plan and maintain their operations more efficiently and smoothly. A business downtime can cost millions of dollars and result in customers leaving a company, so IT and support teams take over the tasks of core operations. 

When businesses take a proactive approach to user assistance, they can run more smoothly, make better decisions, and increase productivity. Consequently, proactive support is indisputable for the future of your company. 

The Takeaway

You can see that proactive IT support is much more valuable for businesses than reactive IT support since proactive IT support allows for good preparation in advance. Businesses are switching to proactive IT support as they become more reliant on IT, making reactive IT support obsolete. In addition to preventing downtime and saving money, proactive IT support ensures that companies are technically prepared.

Thus, if you are looking for proactive IT support from a tech support provider, Anika Tech Support is the best choice. Make an appointment with Anika Tech Support today and get your professional IT support services.

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