As the world moves forward with every piece of information that comes to light, the perceptions of our race have constantly been challenged and have thus changed from generation to generation. That was the case with IT itself. There was a time when arguments had to be made just to show why using IT is important for any business that expects to survive in the modern world. Now our preconceptions are being challenged once again with the emergence of managed IT support. Before we make any arguments for or against the subject, let’s first see what managed IT support actually is.
Managed IT support is IT support that doesn’t come from in-house. Instead, it is outsourced to a company that is under different management. That is where the name comes from and it is one of the services that are growing in demand. There is a lot that can be said in the favor of managed IT support but to fully realize all the benefits that it carries it is important to mention what the current state of things is.
IT Support Now:
IT support now usually means a whole department dedicated to providing IT support to just one company. Although the notion is a commendable one, it is one that is unnecessary. The inherent problem with IT support departments is that they are only needed when there is a problem. If there are no problems, then the IT support department might as well not exist because that is their sole purpose.
That is incredibly unfair to the company, but more than that it is unfair for the people working in the department as most of the time they are in an environment that only calls on them when there is work to be done. That makes them complacent and thus actually diminishes the value that they have as skilled workers. That is one of the main reasons why so many individuals are moving to managed IT support because in the field they are constantly doing something and thus learning something new every day from the process.
Benefits of Managed IT Support:
Let’s move onto the benefits that managed IT support carries. As mentioned before, there is a lot that can be said about the benefits that managed IT support can provide to businesses. For the sake of simplicity, we’ll keep this as short as possible and only regale you with the most important benefits so that you can see why managed IT support is beneficial for your business, but more than that it has become an essential service.
Increased Productivity:
When you involve the services of a managed IT support team your whole system shifts from an on-site deal into one that can be monitored and managed completely off-site in real time. This provides a huge boost to productivity as you won’t have to wait for the network to go down and then wait for the IT support staff to find out what the problem is and then fix it. A managed IT support team constantly monitors your system so that they are notified of any downtime immediately. This monitoring also ensures that they know exactly where the problem lies and how they can fix it. All of this ensures that none of the other employees are affected by unexpected downtime and can keep on being productive 100% of the time.
Improved Focus:
Your job as a business owner should be focused on expanding the business and making sure that operations continue without a hitch. It’s not your job to worry about something like server downtime and network issues. Leave that to us because we are more than capable of handling all the IT support that you might ever need. Allocating the job to a managed IT support team allows you to focus on running the actual business which not only saves you a lot of money, it’s also great for your peace of mind and can significantly improve the quality of your life.
Better Service:
Managed IT support teams include the best and the brightest when it comes to that field. Our whole team is comprised of people that have years of experience in the business and are able to deal with any project that comes their way. This allows you to get a lot more expertise as the team is quite large because we already manage so many other businesses. A larger team gives you a lot more input and allows you to use their experience in order to make your business better than it ever was.
Reduced Cost:
Cost is a huge deal when it comes to managed IT support. You might not even realize how much you’re spending on IT until you take a close look at your expenses. The first thing that you need to pay for a dedicated IT department is the wage for all the workers. Then you also have to bear the cost of any HR requirements that need to be met in order to hire the people. It might also come to pass that you need to upgrade equipment or need to make repairs. All of this involves additional costs which aren’t immediately apparent. With a managed IT support team, you don’t have to deal with any of this. All you have to do is work out a fixed monthly rate that includes regular updates and repairs. Just set up a contract and let us do the rest.
These are just a few of the benefits that you get when you opt for managed IT support services rather than a dedicated department. There are pros and cons to both but the way that the modern economy is changing it might be prudent to keep managed IT services in mind. It can save you from a lot of annoying and costly mistakes which might otherwise occur if you have a dedicated IT department. If you ever need to know more about the managed IT services that we offer you can reach us on 02084329668 or email us at info@anikatechsupport.co.uk we’ll do our best to give you what you need.
